The key to a good business is its staff, and the key to good staff are their training and support from their supervisor!

In the Supervision course you will learn the principles of workplace communication and how this affects productivity and staff morale. You will be able to determine motivational techniques for your employees and look at how you can effectively minimise workplace conflict. Hiring staff, training them and assisting them with their career goals are important components of your supervisory position, with the Supervision course, you will have the drive to succeed for yourself, your company and your staff.

 

Tabs

Course Outline
Course Code: 
VBS104
Duration: 
100 hours - Access for 12 months
Delivery: 
Online & Correspondence
Certificate: 
Statement of achievement
Lesson Structure: 
  1. Introduction
  2. Understanding the work place
  3. Communications and human relations
  4. Motivating employees
  5. Organising the work place
  6. Problem solving techniques
  7. Discipline, complaints and grievances
  8. Interviewing, recruitment, training
  9. Work place safety
  10. Dealing with management/worker participation/ report writing/ staff meetings
Aims - the learning objectives of the course: 
  • Explain and create an organisational chart.
  • Describe the five basic kinds of Unions.
  • Report on what you expect to achieve by practicing good human relations.
  • Define objectives, goals and tasks to be achieved.
  • Describe what steps should be taken before re-organising a section or department?
  • Show step by step how you would work through the problem solving technique systematically, in order to determine a good way of dealing with this problem.
  • Draw up a suitable advertisement for a position of a "Salesperson"
  • Explain the methods most frequently used to train new employees.