Psychology and Counselling is a broad-based introductory course for students who would like to learn more about what causes people to feel stressed or anxious and also why, in some cases people will develop a psychological disorder.

Psychology and Counselling is relevant for support workers, youth workers and those with a personal interest in counselling not just for others but also for you. We all experience levels of stress at some point in our life so why not learn why this occurs and how you deal with different levels of stress compared to the person next to you.



Course Outline
Course Code: 
100 hours - Access for 12 months
Online & Correspondence
Statement of achievement
Lesson Structure: 

Psychology & Counselling

There are 7 lessons in this course:

1.            Stress

o             Introduction

o             The mind to body connection

o             How to recognize stress

o             What happens to the body when you experience stress

o             The physiological response

o             Chronic and acute stress

o             Erikson's psycho social stages

o             Oral sensory stage

o             Anal muscular stage

o             Genital locomotor stage

o             Latency stage

o             Adolescence

o             Young adulthood

o             Middle adulthood

o             Late adulthood

o             Social adjustment

o             Relationship between stress and heart disease

o             What are the basic sources of stress

o             Why some people suffer more

o             How to deal with stress

o             Defense mechanisms


2.            Abnormal Behaviour


o             Definition of abnormality

o             Deviation from statistical norms

o             Deviation from social norm

o             Maladaptiveness in behaviour

o             Personal distress

o             Disability

o             Wakefield's harmful dysfunction concept

o             Psychologically healthy individuals

o             Deviation in character

o             Classification of mental disorders

o             Anxiety disorders Mood disorders

o             Prevalence of depression

o             Treatment of depression

o             Schizophrenia

o             Substance related disorder

o             Disorders diagnosed in childhood

o             Delirium, Dementia, Amnestic and Cognitive disorders

o             Problems with classification


3.            Individual Behaviour


o             Pro social or Altruistic behaviour

o             When do children first exhibit pro social behaviour

o             Socialization

o             Conformity

o             Family influence

o             Disciplinary measures

o             Sibling influence

o             Influence of family structure

o             Influence of school

o             Praise

o             Influence of peers

o             Heider's Balance theory

o             Dissonance theory

o             Cognitive dissonance


4.            Group Behaviour


o             Social considerations

o             Temporary group

o             Organized group

o             Organizational groups

o             The influence of groups

o             Industrial groups


5.            Methods of Dealing with Abnormalities


o             Professionals in counselling and psychology

o             Therapist techniques

o             Transference

o             Directiveness and non directiveness

o             Systematic Desensitization

o             Behaviour therapies

o             Psychoanalytical approach

o             Psychoanalytic techniques

o             Humanistic therapy

o             Eclectic approach


6.            Conflict Resolution


o             Introduction

o             Conflict handling techniques

o             Anger

o             Negotiation

o             Joint problem solving

o             Problems with negotiation

o             Mediation

o             Procedure

o             Running a mediation process in a conflict situation

o             Agreements or contracts

o             Suggested timetable for a mediation session


7.            Interpersonal Communication Skills


o             Introduction

o             Communication channels

o             Effective communication

o             Awareness

o             Communication skills

o             Hearing verbal messages

o             Perceiving nonverbal messages

o             Responding

o             Verbal and nonverbal communication

o             Body language

o             Communication barriers

o             Self awareness

o             Self esteem

o             Specific skills: listening, paraphrasing, reflective responses, etc

o             Conversation development

o             Professional relationship building

Each lesson culminates in an assignment which is submitted to the school, marked by the school's tutors and returned to you with any relevant suggestions, comments, and if necessary, extra reading.


Aims - the learning objectives of the course: 

·         Identify the nature of conflict and stress and why this issue affects so many people today.

·         Identify and examine behaviours that are characterised as abnormal and compare and contrast these with behaviours characterised as healthy.

·         Explain social influence on individual behaviour.

·         Explain social influence on group behaviour.

·         Describe alternative methods of dealing with psychological problems

·         Develop skills for resolving conflict.

·         Develop communication skills for counselling individuals.