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The Passenger Service Agent course is a preparation course for understanding the requirements of working in the airport either for an airline or possibly a ground handling agency. Positions such as customer service roles check in, reservation and ground crew are some of the positions you may look into once completing this course.
Many airlines have acknowledged that for such a busy work environment it is great for many prospective employees to undertake a preparatory course to understand the requirements of the job positions.
By doing this course you are able to understand what is expected to be common knowledge when working in the aviation industry, what you may need to prepare for if you were to gain an interview with an airport or airline and the training that will commence once you are successful in gaining a job.
The course is self-paced and able to be completed well within 12 months depending on your work load.