Ready to get started and take on a new course to achieve your goals?

Getting started is easy!

You have a couple of options depending on what you would prefer:

  1. Call our contact centre on 0121 740 0156 to speak with one of our friendly course advisors and they can provide the enrolment information and organise the details of your enrolment over the phone.
  2. Send your course advisor an email with a requested time for calling and they will be happy to run through the process with you.
  3. If outside business hours, a course advisor will contact you on the next business day.

You would like more information about the course:

No problem, simply fill in an enquiry form on the course page you would like to know about and an information pack will be emailed to you as soon as possible.

Otherwise contact our course advisors via our chat option on our webpage.

Our course advisors are also able to speak with you between 9am – 5pm  Monday to Friday on 0121 740 0156.

Study Smart Online is active on Facebook, Google+ and LinkedIn. So why not join and connect with our students to enhance your student learning experience 

Study Options:

The idea of being able to fast track your studies or take them at your own pace with no assignment deadlines is something that is an exciting experience when you choose to study online.

We quite often get asked “What is online learning and how will I access my course materials?

Below is the answer to this question and others frequently asked about how you can study online and receive excellent results from your studies!

All of the study materials are available through an online student campus. Quite simply this is a portal where all your materials are uploaded for you to view.
From this portal you have a chat forum where you can communicate with your tutor and other students whilst you are studying.
As the course materials are only a log in a way, they are available to be accessed anytime and anywhere.
To make it easier for study sessions, most courses have materials that are also downloadable or printable.
All course assignments and classwork is submitted online through uploading to your online classroom so there is no need for posting or hand writing work and the submission status is easily viewed to keep you up to date with the marking of your assessments and how well you are doing in your course.

Usually submitting your assignments online also makes for a faster turnaround meaning that you are able to complete your studies sooner. 

Payment options:

Here at Study Smart Online, flexibility is a very important objective that we like you to have in your studies so that it is an easy adjustment into your studying when you enrol. We also think flexibility in our payment options is a fantastic way for you to be able to start studying immediately. So we have a number of methods that you are able to choose from below:

Payment plans

All of our courses are offered on a payment plan from £15.00 per week  and you choose the mode of payment to suit your lifestyle.

If paying by direct debit, please note that Icon Education and Training UK Ltd has appointed the BACS Approved Direct Debit Bureau, Eazy Collect Services Limited ( www.eazycollect.co.uk), to collect your payments. Icon Education will be shown on your bank statement for these direct debit payments.

www.eazycollect.co.uk

Upfront payments –

We think it’s great to be able to offer a discount to you if you would like to make a one-off payment for your course, so we have discounted most of our courses by up to 30% if you choose the upfront payment option.

We are also adjustable with your payment mode, so if you would like to pay off your course sooner…you are able to do so!

Not sure which option works best for you and your course? Contact our course advisors on 0121 740 0156 and they can discuss the plan that would work best for you.

Terms of Enrolment.

A binding agreement shall arise between you and Study Smart Online, which shall be governed by the laws of the UK, when you accept the Terms and Conditions by:

Signing and returning the original copy of the Application of Enrolment Form, or:
Ticking the box "I agree to the Terms and Conditions" within the online enrolment form, or:
Making your first course payment, whether the payment is in full or a deposit on a payment plan.

Course Material

Courses, course notes and materials are not to be sold, loaned, copied, or used in any way outside of the pursuit of studying the course by the person who is enrolled in the course, unless permission is sought and granted in writing by the principal.

Course Fees

Once enrolment has been accepted, the course fees are due for payment according to the level of study, as detailed below:

100 hour Course: Full course fees are due once enrolment has been accepted and before course materials are delivered. Payment plans are available for these courses.
Nationally accredited and VET Fee help courses: Please refer to our student handbooks for the courses we offer in conjunction with a Registered Training Organisation for a full break down of the fees and terms of enrolment for these courses.

Payment Plan Policy

Recovery Costs: It is acknowledged that in the event of default in payment of an amount due to Study Smart Online  Schools will result in a £30 dishonour fee per offence. Repeated failure will result in referral of any resultant debt (inclusive of any accrued interest or other fees whatsoever incurred in accordance with these Conditions of Enrolment) for collection by a mercantile agent plus any additional collection costs incurred.

It is your responsibility to inform Study Smart Online in writing of any corrections or changes to your personal details including name, address and phone numbers, payment options and banking details.

Refund Policy

We are very proud of the educational products and educational material we offer. If for some reason a course is misrepresented or unsuitable due to course pre-requisites, you may request to withdraw. Any request to withdraw must be received in writing within the refund period in order to qualify for a full refund. The refund period is 7 working days, starting the first day after the enrolment date*. The refund period ends after 7 working days from enrolment or as soon as you access your course material online, whichever comes first.

We do not offer a refund for change of mind. It is important that you take the time to select a suitable course. Our Course Advisors are trained to help you make the right choice, so please contact them if you have any questions at all.

* Enrolment date is the date when the initial deposit or full payment is made.

Recovery Action

If you are granted a payment plan, you are liable for all payments even if you discontinue your study. Failure to remit payment may result in the debt being referred to a debt collection agency for recovery and legal action. Costs for this action will be incurred by the debtor and no future Time To Pay plans will be approved.

Schedule of Fees

  1. Course Transfer £30
  2. Dishonour direct debit Fee £30
  3. Certificate Re-issue £20
  4. Transcript Re-issue £20
  5. Recognised Prior Learning (RPL) Assessment Fee £65 (Non-refundable)
  6. Print Charges £30
  7. Postage for Statement of Achievement course £10