Counselling Skills Intermediate (II) - Online Course

Gain a more indepth understanding of the use of counselling skills.

It is sometimes the case that clients expect that the counsellor will be able to conjure up an instant cure. In such cases, it may well be necessary for the counsellor to spell out to the client that they are not an expert who can offer a magical solution to the clients problems, but that their role is to help the client express their problems and feelings so as to gain a better understanding of themselves. The client needs to understand that it is not the role of the counsellor to offer advice, but rather to enable the client to find their own solutions that are right for them. It may also be necessary to inform the client that finding solutions to problems can take a long time, and that they may need to exercise patience and be prepared to commit to a number of sessions.

This course will help you to discover how to use counselling micro-skills - including methods of telephone counselling and techniques for dealing with specific crisis situations - to improve your counselling. This course is ideal for those who have already gained the basic counselling skills covered in Counselling Skills I, and want to further develop their ability to counsel others. Those involved in helping services and community services will also benefit from this course

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Course Outline
Course Code: 
BPS110
Duration: 
100 hours - Access for 12 months
Delivery: 
Online
Certificate: 
Statement of achievement
Lesson Structure: 
  1. The Counselling Session - how micro-skills come together
  2. Focus on the Present - present experiences; feedback; transference; projection; resistance
  3. Telephone Counselling - non-visual contact; preparation; initial contact; use of micro-skills; overall process; debriefing; types of problem callers
  4. Dealing with Crises - defining crisis; types of crisis; dangers of crisis; counsellors responses and intervention; post-traumatic stress
  5. Problem-Solving Techniques I: Aggression - expressing anger; encouraging change; role-play; externalising anger
  6. Problem-Solving Techniques II: Depression - blocked anger; referral practice; chronic depression; setting goals; promoting action
  7. Problem-Solving Techniques III: Grief and Loss - loss of relationships; children and grief; stages of grief
  8. Problem-Solving Techniques IV: Suicide - ethics; reasons for suicide; perceived risk; counselling strategies; alternative approach.
Aims - the learning objectives of the course: 
  • Demonstrate the application of micro skills to different stages of the counselling process.
  • Role-play the dynamics of the counselling process including such phenomenon as present experiences, feedback, transference, counter-transference, projection and resistance.
  • Demonstrate telephone counselling techniques.
  • Develop appropriate responses to crises, both emotional and practical.
  • Show ways of encouraging the client to deal with aggression.
  • Demonstrate different ways of encouraging the client to cope with depression.
  • Discuss strategies for dealing with grief.
  • Develop different strategies of helping suicidal clients.