Certificate in Customer Service Excellence

Become a Certified Customer Service administrator with our nationally recognised qualification. Our online course will help you gain a qualification, upskill and obtain a job in front-line customer service and deliver exceptional and professional customer service.


Course Outline
Course Code: 
100 hours - Access for 12 months
Statement of achievement
Lesson Structure: 
  1. Customer Service Skills
  2. Written and Verbal Communication
  3. Sales Skills
  4. Customer Relationship Management and an Introduction to Sales Force
  5. Developing and Managing Professional Relationships
  6. Essential Skills in Word
  7. Essential Skills in Outlook
  8. Dealing with Invoicing, Credit Policies and Cash Management
  9. Time Management. Ethics and Professionalism
  10. Microsoft Excel
Aims - the learning objectives of the course: 

Possible career outcomes are:

  • Call Centre staff / Customer Service Officer
  • Retail Service Team Member / Salesperson
  • Receptionist /PA